Refund policy
Refund Policy
We want you to feel confident in every purchase and supported in your journey toward beauty, wellness, and renewal.
Returns & Refunds (7-Day Policy)
We accept returns within 7 days of delivery. If for any reason you are not fully satisfied with your purchase, you may request a return or refund within this time frame.
To be eligible for a return:
Items must be unused and in their original condition
Products must be in original packaging
Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
Opened or used skincare or wellness products
Personal care items
Refund Process
Eligible Cases (Free Replacement or Resolution)
We will gladly offer a free replacement or solution if:
Your item arrived damaged
You received the wrong item
Your item is defective or not working as intended
To process this, please contact us with:
Your order number
Clear photo or video evidence of the issue
Non-Returnable Situations
Due to the nature of our products and fulfillment process, we do not accept returns for:
Change of mind
Incorrect size or variant selected by the customer
Minor differences in color or appearance (due to screen settings)
Refund Policy
Refunds are not guaranteed and are issued on a case-by-case basis.
When applicable, we may offer:
A replacement item (preferred solution)
Store credit for future purchases
A partial refund (depending on the situation)
Full refunds are only issued in cases where a replacement is not possible.
Return Shipping
We do not require customers to return items unless explicitly instructed.
If a return is required, instructions will be provided by our support team.
How to Request a Return
To start a return request, please contact us at:
[Your Support Email Here]
Include:
Your order number
Description of the issue
Photo/video proof
Late or Missing Requests
Requests submitted after 7 days of delivery may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, we recommend first checking with your bank or payment provider. If you still need assistance, please reach out to us.
Important Notes
By placing an order with us, you agree to this return policy.
We reserve the right to deny requests that do not meet the above conditions.
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days.
Contact
For all return and refund requests, please contact us. We are here to serve you with care, honesty, and grace.
“Be renewed in the spirit of your mind.” Romans 12:2